Email us
Tell us which phone you use (iPhone or Android) and what happened. Please don't send photos of other people. For privacy requests, write to [email protected].
Delete your Wildmiler account
In the app: open Settings → Data and backup and tap Delete my account. That deletes, on our server, your anonymous account and, if you chose one, your username, scores, friends, blocks, species list and any reports about you; and, on your phone, all your snaps, walks, Field Guide, XP and trophies. It can't be undone, so make a backup first if you might want your snaps back.
Without the app: email [email protected] with your username, or the account id shown under Settings → About and help → Developer, and we'll delete the same server data. If you never chose a username and no longer have the app, the account holds only a daily count of identifications, isn't linked to you, and we have no way to find it. Uninstalling the app deletes everything that was on the phone.
Two things expire on their own instead: our server's request logs, which can include an IP address, after 30 days, and image fingerprints, which carry no account id, after 35 days. See the privacy policy for the details.
Common questions
The app named the wrong animal.
Identification is done by an AI model and it can be wrong, especially with look-alike species and distant or blurry subjects. On the result screen, tap Not the right animal? Fix it to choose one of the alternates or search for the right species.
It says I've used all my identifications.
Each phone gets a daily allowance (15 identifications on the free plan), shown at the top of Settings with the time it resets. Snaps taken after you run out are saved and identified automatically after the reset. A photo with no animal in it is given back, up to five times a day.
How do I back up my walks and snaps?
Open Settings → Data and backup → Back up and save the file to Files, iCloud or Drive. On a new phone, use Restore in the same place. Restoring only adds what's missing.
How do I delete my data?
Your walks, photos and field guide live only on your phone. Settings → Data and backup → Reset all data deletes all of it and also deletes your anonymous account on our server. Uninstalling the app removes its data from the phone.
Why does Wildmiler want my location?
To record your walk route and to give the identifier a rough hint (rounded to about 0.7 miles) for telling look-alike species apart. On iPhone, walks still work if you choose "While Using" instead of "Always", but the screen has to stay on. On Android, "While using the app" is all it needs: a notification stays up during a walk, so tracking carries on with the screen off.
Which devices give heart rate?
Heart rate is optional. On iPhone (iOS 26 or later), Wildmiler runs an Apple Health workout during walks and Sit & Spots, so AirPods Pro 3, an Apple Watch or a Bluetooth heart-rate strap send it live. On Android it comes from Health Connect. Heart rate is never sent to our server.
I lost my phone or changed phones.
Restore a backup on the new phone (see above). The anonymous account is tied to the install, so a new phone starts with a fresh daily allowance.